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All items purchased from 999 Computer Services have a 12 month RTB warranty unless specified otherwise.
Shipping will take place (at latest) 1 working day after the placement of order (for account customers) or payment clearance (or other customers) once stock is available, except where shipping is not possible due to issues outside of our control. (i.e. postal strikes)
All equipment will remain the property of 999 Computer Services until payment is received in full.
It is the responsibility of the customer to determine that the type of equipment purchased is fit for the intended use. Any advice given by 999 Computer Services is given in good faith and may be inaccurate if insufficient or inaccurate information is supplied by the customer.
No disputes will be accepted in respect of verbal communication.
Pictures may differ from products actually supplied and are for illustrative purposes only.
Goods are not supplied on a trial basis.
If items are returned for restocking a charge will apply.
999 Computer Services shall not be liable for any indirect, special or consequential loss or damage (including without limitation or loss of profits) arising from the use of any product or any breach of warranty.
No equipment returns will be accepted without prior authorisation from 999 Computer Services.
Refunds for any reason will only be given for goods returned with original packaging, documentation and software in original condition with original receipt / invoice.
Unsolicited return of equipment will be subject to a minimum handling charge of £15.00 plus cost of return shipping where appropriate.
Where goods are agreed to be dispatched C.O.D and the goods are not paid for on receipt the purchaser will be liable for the full cost for transport plus the C.O.D surcharge.
999 Computer Services does not accept responsibility for the installation and use of any equipment.
999 Computer Services does not accept responsibility of ANY equipment or components in circumstances where failure to function may endanger life, e.g. use in a life support system.
999 Computer Services does not accept responsibility for the suitability, function or incorrect function of any software products.
Payment outstanding beyond stated payment period will be subject to interest of 10% per month.
The warranty
i) Any given warranty will commence from and include the invoice date or delivery date whichever is the earlier.
ii) The warranty includes the free replacement or repair of any part of the equipment hardware covered which has failed due to defects in materials or workmanship during normal working use, excluding batteries and consumables. This excludes failures due to damage which occurs in shipment or failures that result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, modification or damage that are attributable to acts of God. It also excludes damage by viruses/spyware/malware for which an additional charge may be made.
iii) 999 Computer Services has full discretion on whether to repair and/or replace any defective product covered by warranty.
iv) Replacement parts may be fitted to your equipment as part of a warranty repair. In this eventuality both 999 Computer Services and you agree that legal title to the original parts shall pass from you to 999 Computer Services, and at the same time legal title for the replacement parts shall pass from 999 Computer Services to you.
v) In certain circumstances the replacement or repair of a part may necessitate the use of an improved component. There will be NO charge for this.
vi) In the event that a repair cannot be effected to restore the equipment to working condition, we will offer to purchase it at the then current market value.
vii) Any piece of equipment returned should be insured against loss & damage by the customer and ideally packaged in the original packaging. Otherwise, suitable packaging and internal packaging protection for the equipment should be used. If it is not, then it is possible your warranty will be void.
viii) 999 Computer Services will not be held liable for any loss of data from your PC either in transit of whilst on our premises. We earnestly recommend that you have a back-up, by copying, all your data before returning equipment.
ix) Returned "Faulty" Equipment where No Fault is found will be subject to a minimum charge of 15% of the value of equipment or £25 admin fee which ever is the higher where a refund is given. Additional charges may apply if the returned equipment is incomplete in any way. In the case where the goods are returned to the customer as requested, the customer will be subject to a minimum charge to cover the cost of return shipping where appropriate.
The Customer agrees:
i) Where the Warranty is RTB ( Return to Base ) to pay all costs of shipping to 999 Computer Services. 999 Computer Services will pay all costs relating to the return of goods to mainland UK only.
ii) If the goods you purchased were collected in person or by a 3rd party ( i.e. no shipping charges were invoiced ) you may be charged for the goods to be returned to you in the event of a warranty return.
iii) To pay any additional charges including parts and labour charges for repair resulting from damages due to abnormal use.
iv) To carry out routine day to day preventative maintenance as may be recommended under the customer operating instructions supplied with the equipment.
v) To ensure that all data is backed-up and protected as under item (warranty viii).
vi) To ensure that packaging & insurance for return meets the conditions under item (warranty vii).
The statements in this document are in addition to your statutory rights and do not diminish those rights in any way.
Liabilities: 999 Computer Services, its servants and/or agents shall not be liable for injury, loss or damage whatsoever unless caused by the wilful default of 999 Computer Services, its servants and/or agents in respect of death or injury unless caused by the negligence of 999 Computer Services, its servants and/or agents. In any event 999 Computer Services shall not be liable for any losses, damage or delay whatsoever arising from any cause outside the control of 999 Computer Services, its servants and/or agents. |
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